Train delay compensation
National Rail Conditions of Carriage
Fundamental essentials minimum levels of compensation train companies are offering. Many offer more generous compensation than this for delays, so it's worthwhile checking the company's site for full details.
The country's Rail Conditions of Carriage are the underlying rules for train travel in the uk. These conditions lay out the amount of compensation you're eligible to.
The minimum compensation to get a delay is 50% of your single ticket (25% of the return, if you don't were delayed on both legs) in case you are several hour late.
These the weather is stingier than a lot of the train companies' own rules on compensation for delay.
How do I claim compensation?
The quantity of compensation you're eligible for will depend on the length of your delay.
Use our guide to learn how to claim compensation for train delays and cancellations
Most train operators are agreed to the Delay Repay scheme. And that means you can claim 50% of one's journey cost if you are delayed by half an hour, regardless of the reason behind the delay.
If you're delayed by an hour or so, you will get reimbursement of the full journey cost.
National Rail compensation
The National Rail Conditions of Carriage state that compensation should be provided as cash or National Rail vouchers.
Having a bad exposure to train travel can certainly make you less interested in heading back for further so vouchers may well not appeal.
Importantly, unless you want rail vouchers, you need to explicitly request a money refund or perhaps your train company may give you vouchers instead.
Season tickets and compensation
Refunds for season ticket holders are usually calculated while using proportional daily cost of the cost of your annual ticket.
Train companies duty of care
If circumstances inside the control of a train company add stranded, any train company that will help should.
They should get you to your destination or offer you overnight accommodation.
Transport for London (TFL) offers refunds in case a passenger's journey is delayed for more than Quarter-hour.
For tube passengers, this comes down to the fare for the single journey you're making, whether you use a season ticket and have got a new single fare.
London Overground and TFL users must be delayed by more than Thirty minutes.
You must claim within 2 weeks to be eligible for reimbursement.
Exceptions to compensation rules
Some companies, including TFL, Chiltern Railways, Arriva Trains Wales, South West Trains, Northern Rail, Grand Central, and First Transpennine Express, don't yet offer Delay Repay.
Therefore compensation often doesn't apply if delays, cancellations or poor service happened for reasons away from train company's control, for instance:
Acts or threats of vandalism or terrorism
Suicides or accidents involving trespassers
Gas leaks or fires in lineside buildings not the effect of a train company
Line closures at the request of the police or emergency services
Exceptionally severe weather conditions
Riots or civil commotion
Fire, mechanical or electrical failure or even a defect (except where the result of a train company or its trains’ defects)
Smartphone app for passenger rights
The ecu Commission has launched an app for passengers travelling in the EU.
The application covers your rights for many modes of transport, and it is available on these platforms - New iphone and iPad, Android os, RIM Blackberry and Windows Phone 7.